Customer Support

sometimes you might get stuck or need help, we're here for you

Frequently asked questions

Do you send your products world wide?

Answer: Yes, we produce and package everything in our Print Studio in Sweden, but send it to where ever you want.

How long time does it take for the order to arrive?

Answer: Depends on where in the world you are, domestic shipping is 1-3 days and usually international orders takes between 7-10 business days. In some occasions it takes longer, it all depends on the postal service in your country. To keep the shipping costs at a fair level we send with priority mail. Email us if you need help with a large or express order.

Do you offer tracking on the orders?

Answer: At this time no. We might add it as a premium shipping option, depends on how many of you tell us that you want express shipping.

When do you ship my order?

Answer: When you place your order, it gets printed and packed almost instant, and we try our best to ship the orders as soon as we can, normally the day after the order is placed, sometimes it can take up to 3 days before it will be sent. It all depends on the current work load on the production.

How long time to get a Frame or a Poster?

Answer: It should be roughly the same as with the other orders, roughly 4-10 businessdays on International orders. And 1-4 days on domestic orders in Sweden.

Can I print from a hashtag/event/wedding/user?

Short answer: No.

Long answer: This is the most asked question, but unfortunately printing from a hashtag is not okay according to copyright issues and Instagram API terms. Since you are not the copyright holder of those images we can't allow it in our system. We do understand that under some circumstances everyone involved is totally fine with prints being made from an event or similar, but in this grey zone we can't make that call.

Website troubles?

The website is not working and I don't see any photos?

Answer: If the site is not working for you, try using Safari, Firefox or Chrome on a non-mobile device. We have some issues with Internet Explorer. Also logout, clear your browsers cache, and then log back in.

Still having trouble? Please shoot us an e-mail and we'll help you out.

Contact information


You can contact us on email 24/7
Please allow for 24 hours reponse time.

email: hello@copygr.am
twitter: @copygram
Phone: +46 763 166147

Address:
Copygram AB
Storgatan 31
311 31 Falkenberg

Organizationnr: 556866-6654

We print everything in Sweden, with an artisan view on quality we aim for perfection.

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Copygram Print Shop

We made it hassle free to print your favorite Instagram photos in different formats. Squared, Contact Cards, Framed & Big Sized Posters. We handcraft every single order, and handle it with love and care.

Customer Service

Do you have questions, found a bug or just want to send us a love note? we’re at support@copygr.am or on Twitter @copygram .

Our Services

Contact Information

Copygram AB
ORG.NR: 556866-6654
STORGATAN 31
311 31 Falkenberg, Sweden
+46.346 923 02

  • Copygram - Printing Instagram Photos since 2011